Privacy Policy

1. Who We Are

Astragrid Technologies is a geospatial intelligence and remote monitoring company serving asset-intensive industries including oil and gas, mining, power and utilities, infrastructure, and government clients.

For the purposes of data protection law, Astragrid Technologies is the data controller — meaning we determine the purposes and means by which your personal data is processed.

If you have questions about how we handle your data, please contact us at [email protected].

2. What Information We Collect

When you submit an enquiry through our contact form, we collect the following information:

• Full name — to address you correctly in our response
• Email address — to respond to your enquiry
• Company or organisation name — to understand your business context
• Job title or role — to route your enquiry to the most relevant team member
• Industry sector — to tailor our response to your operational context
• Enquiry details — the message content you submit in the form

We do not collect sensitive personal data (such as health, financial, or biometric information) through our contact form.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your enquiry and provide information about our services
• To route your enquiry to the appropriate team member or regional contact
• To follow up on discussions or proposals initiated through your enquiry
• To maintain a record of our business communications

We will not use your information for unsolicited marketing without your explicit consent. We will not sell, rent or trade your personal information to any third party.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent — by ticking the consent checkbox on the contact form, you give us explicit permission to process your data to handle your enquiry.
• Legitimate interests — we have a legitimate business interest in responding to enquiries and maintaining records of business communications.

You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

5. Who We Share Your Data With

We do not sell or share your personal data with third parties for their own marketing purposes. Your data may be shared in the following limited circumstances:

• Internal team members — colleagues who need to handle or respond to your enquiry
• Service providers — trusted third-party tools we use to manage communications (e.g. email or CRM platforms), who process data only on our instruction and under data processing agreements
• Legal requirements — where we are required to disclose information by law, court order or regulatory authority

Any third-party service providers we use are required to maintain appropriate security standards and are not permitted to use your data for their own purposes.

6. How Long We Keep Your Data

We retain enquiry data for a period of 3 years from the date of submission, unless a longer retention period is required by law or a continuing business relationship exists.

If your enquiry does not lead to a business relationship, your data will be securely deleted at the end of this period. You may request deletion at any time — see Your Rights below.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data in certain circumstances
• Right to restriction — to request that we limit how we use your data
• Right to object — to object to processing based on legitimate interests
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website uses HTTPS encryption for all data transmitted through the contact form.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us.

9. Cookies

Our website may use essential cookies necessary for the site to function correctly. We do not currently use tracking, advertising or analytics cookies that collect personal information without your knowledge.

If this changes, we will update this policy and seek appropriate consent.

10. How to Contact Us

If you have any questions, concerns or requests regarding this privacy policy or the way we handle your personal data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

This policy may be updated from time to time. We will post any changes on this page with an updated revision date.